Privacy Policy

Privacy Policy – Big Bus Europa

At Big Bus Europa, we consider protecting the security and privacy of our users personal data as one of our core principles. This Privacy Policy explains the purposes for which the personal data of people who visit our website or benefit from our services are collected, how they are processed, stored and protected.

By using our website, you agree to this Privacy Policy.

 

1. Personal Data Collected

Big Bus Europa may collect the following categories of data during the provision of services:

• Name, surname
• Email address
• telephone number
• Passport information (when required in tour registrations)
• Payment information (only through payment providers, not stored in our system)
• IP address, device information, browser information
• Usage data collected through cookies
• Tour preferences, contact requests, form responses

The collected data is processed only within the scope of the relevant legislation and for the specified purposes.

 

2. Purposes of Processing Personal Data

The personal data collected may be used for the following purposes:

• Tour booking, event registration and service delivery
• Meeting user requests and customer support
• Execution of payment transactions
• Improving user experience
• Sending campaigns, announcements and information (if approved)
• Ensuring website security
• Fulfillment of legal obligations

 

3. Storage and Security of Personal Data

Big Bus Europa implements technical and administrative measures to ensure the security of personal data.
Data:

• Stored on secure servers
• Protected from unauthorized access
• Held only for the required period
• Deleted or anonymized when legal obligations expire

Your payment information is not stored by our company; it is only processed through trusted payment providers.

 

4. Sharing Personal Data with Third Parties

Your personal data may be shared with third parties in the following situations:

• Tour and activity service providers
• Hotels, transportation companies and guidance services
• Payment institutions
• Official institutions within the scope of legal obligations
• Technical infrastructure providers (hosting, e-mail services, etc.)

Sharing is done only when necessary for service provision and in accordance with the relevant legislation.

 

5. Use of Cookies

Cookies are used on our website to improve user experience, analyze site performance, and provide personalized content.

Users can manage or disable cookies through their browser settings.

 

6. User Rights

Under KVKK and GDPR, users have the following rights:

• Accessing their personal data
• Request correction of your data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdrawal of explicit consent

You can contact us to exercise these rights.

7. Changes to the Privacy Policy

Big Bus Europa reserves the right to update this Privacy Policy as needed.
Updates are effective from the date they are published on our website.